Customer Support Engineer

 

WHO ARE WE?

OSIsoft (www.osisoft.com) delivers the PI System, the industry standard in enterprise infrastructure, for management of real-time data and events. With installations in 107 countries spanning the globe, the OSIsoft PI System is used in manufacturing, energy, utilities, life sciences, data centers, facilities, and the process industries. Additionally, OSIsoft has established strategic alliances with world-leading technology companies, including Microsoft, Cisco, IBM, and SAP. Osisoft is a recognized global leader with dominant market position across industries.

We provide the industry standard in enterprise infrastructure for management of time series data through the OSIsoft PI System™.

WHO ARE OUR CUSTOMERS?

Haven’t heard of us? Bet you’ve heard of our customers! Our customers include major industry leaders such as:

·         HP

·         Shell

·         eBay

·         Chevron

·         BP

Additionally, OSIsoft has established strategic alliances with world-leading technology companies, including Microsoft, Cisco, IBM, and SAP.

WHAT INDUSTRIES ARE WE IN?

Most of our customers are in the following industries:

·         Manufacturing

·         Energy

·         Utilities

·         Life sciences

·         Data centers

·         Facilities

·         Process industries

·         Oil and gas

·         Pulp and paper

·         Solar energy

·          

An understanding of these industries from an engineering perspective is a beneficial skill for a career at OSIsoft.

WHERE ARE OUR PRODUCTS?

We have installations in over 100 countries spanning the globe.

WHAT DO WE DO AGAIN?

Our customers rely upon the PI System™ to safeguard data and deliver enterprise-wide visibility into operational, manufacturing and business information. The PI System™ enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities.

WHICH MEANS…

We are time series data; if the data has a value at a given time, we collect it, store it, and show it to our customers whenever they need it! We let engineers and managers see exactly what’s going on in their processes in real time– useful right?

WHO DO WE WANT TO HIRE?

Top graduates from the best universities come to OSIsoft to apply their passion and dedication to fuel our customers’ success.

Must have a Bachelor’s Degree, Master’s Degree or PhD in Chemical, Electrical or Mechanical Engineering with a minimum GPA of 3.5.

WHAT DOES THE ENGINEER ROLE ENTAIL?

This is a rotational position that includes work in Technical Support and Field Service. Technical Support involves handling phone and email requests from our customers that have questions about our software, and usually involves in-depth troubleshooting. As you can imagine, these questions can vary wildly and cover diverse topics such as installation, software bugs, programming, networking, architecture, how-to, documentation, and so on. Field Service involves installation and configuration of our software at a customer site, either in-person or remote. This requires properly installing and configuring the software for the customers’ environment and troubleshooting any issues that come up. It also requires some travel to customer sites. The role in general requires strong computer knowledge, troubleshooting ability, and communication skills.

WHAT CAN YOU EXPECT AT OSIsoft?

Your career will begin with a 6-month orientation period that includes:

·         Classroom training on our products

·         Workshops to increase your computer knowledge

·         On-site customer visits

·         Hands-on experience helping customers get value from their PI systems

Learning at OSIsoft will continue throughout your career.
You will use your engineering, math, and science skills every day to make a difference, gaining valuable experience through customer-facing roles that will increase in responsibility over time.

Whether our customer is an established power-house or an emerging company in alternative energy, your efforts will help them navigate the tidal wave of data they encounter daily.
Our workplace thrives on innovation, teamwork and sharing of ideas. If you enjoy solving problems, making a difference and are up for a challenge, then OSIsoft is the place for you.

HOW DO I APPLY?

Submit your resume directly at http://www.osisoft.com/company/careers/Job_List.aspx to become a key player on the team that makes the PI System™.

For more information about OSIsoft, please visit our website at www.osisoft.com.

Alternatively, if you experience any problems applying though our company website please email: openjobs_apac@osisoft.com